Refund & Cancellation Policy

1. Overview

This policy describes when and how you may request a refund or cancel your CarDealAlerts subscription. By subscribing to a paid plan, you agree to this Refund & Cancellation Policy.

2. Subscription Model

CarDealAlerts is a digital subscription service billed on a monthly basis. Access to paid features begins immediately upon payment. Because the service is delivered digitally and access begins immediately, payments are generally non-refundable once a billing period has started.

3. Cancellation

You may cancel your subscription at any time through your account's billing settings. Cancellation stops future charges. After cancellation:

• Your paid plan features remain active until the end of the current billing period.
• Your account is then downgraded to the Free plan automatically — your saved searches are paused (not deleted) if they exceed the Free plan limit.
• No partial refund is issued for the unused portion of a billing period.

4. Refund Eligibility

We offer refunds in the following situations:

• 14-day money-back guarantee: If you subscribed to a paid plan for the first time and are unsatisfied, you may request a full refund within 14 calendar days of your initial payment. This applies to first-time subscriptions only, not renewals.
• Service outage or billing error: If you were charged incorrectly or the Service experienced a significant, prolonged outage during your billing period, contact us and we will review your case.
• Required by law: Where local consumer protection laws require a refund, we will comply with those requirements.

Refunds are not available for:

• Renewal charges after the 14-day initial period has passed.
• Partial months or unused days within a billing period.
• Accounts suspended or terminated for Terms of Service violations.
• Dissatisfaction with AI deal score estimates (which are informational only).

5. How to Request a Refund

To request a refund, email us at support@cardealalerts.com with the subject line "Refund Request" and include:

• Your registered email address.
• The date of the charge you are requesting a refund for.
• A brief reason for the request.

We aim to respond within 3 business days. Approved refunds are processed through the original payment method and may take 5–10 business days to appear, depending on your payment provider.

6. Downgrades

If you downgrade from a higher plan to a lower plan or to the Free tier, the downgrade takes effect at the end of your current billing period. No partial refund is issued for the price difference.

7. Changes to This Policy

We may update this policy periodically. We will notify you of material changes by email or by posting a notice on the Service.